Unhappy with the service from Absa

I thought with the reply of Absa that our complain was resolved, but actually it did only get worse. It all started when our application for the extension of our daughter's current study loan was not submitted in time by an Absa Official. This escalated so much leaving us with financial difficulties.

After contacting Absa, asking for help and assistance, agreeing with Absa how we are going to settle the study loan. We were still contacted by Absa Consultants to pay the full installment, We cannot at this stage afford the total installment and still month for month money was taken out the Absa account by Absa, without any arrangements. This money was meant for example groceries or school fees etc. Leaving us with a lot of financial stress.

We are unhappy to receive such treatment from Absa.