Unhappy with the service

I had an Absa loan where my husband was paying for it, the loan was 2or 3 months in arrears I only realized when I was applying for a loan however, I cleared the arrears and started repaying the loan and have never missed a payment. I have sent several emails regarding complaint and spoke to my banker who told me this is sorted out. Absa never contacted me they just handed over the account without being in touch with me. Can they please recall the account and remove the adverse and send me the UpToDate letter. I did send an e-mail to CEO complaint on the 03 October 2024