unhappy with no service of National estate department and excuse, the accounts need to be close asap

I'm the executrix of my Mom estate, I'm struggle to close her accounts form the 31 January 2022 every time another excuse

1. 31/1/2022 we sent the necessary documents to *** 2. phoned on 8/2/2022 told me they didn't receive anything, an attorney phoned and confirmed they did receive it, and all papers are in order. 3. phone on the 21/2/2022 sorry it is in wrong queue will escalate to correct queue 4. 23/2/2022 sorry still waiting to be fica asked for someone to assist email 5. 28/2/2022 sorry system problem needs to create new request 6. 2/3/2022 sorry now proof of address for Executrix, attorney sent documents to *** 7. 4/3/2022 sorry this need to go to fica department, ask to speak to manager, sorry he is busy in meeting, you can phone him *** no answer 8. 7/3/2022 nothing has been done will sent email to Lin de Jager 9. 8/3/2021 today they have a black log

it is not my problem they have inhouse problems, they need to sort that out. they are costing my money and time. I need to pay interest on the account that i had to open, and all my telephone calls to them.

if you go into the branch they are not allow to help you to close accounts.

this is not the 1st time this is happening 5 year ago with me dad estate I also struggle with them to close his account that took me 5 months