UNHAPPY WITH NO RESPONSE

I fell behind on payments because, the debit order was reached late from my bank. In coming to know of the non payment, I then made an arrangement to pay R800.00 to a R1000.00 a month to resolve the issue. It was a mistake that I made payment of R600.00 which I only realized in September 2015, after being told that no payment was received from me in May 2015. After May I continued to pay R800.00 a month. I did not get any call from British Airways Credit Card Division or any letter stating that I would be handover. Now I am handover to an attorney in the month of August for no payment made in May 2015. I was even told that their are no contact details for me on my account which is incorrect because I never changed any details of mine in the last 10 years. Now that I have paid the arrears and I am up to date, the account is still with the attorneys. This is now stressful and ******* and I am getting no response from the gentleman that was handling my query, despite sending him two emails and trying to call him numerous time.