UNHAPPY WITH FEEDBACK PROVIDED

I am still dissatisfied with the feedback recieved from ABSA. The account is in arrears because she is unemployed. How can she have 2 loans which have such high repayment amounts ? She only wanted to take over the study loan repayment intead they made her apply for another personal loan claiming that this will make it easier for her . Now she is sitting with 2 loans which have unreasonable repayment premiums.. Point number 3 is still not addressed correctly. How will she make payment arrangement if she is not working? The retrenchment documents were submitted as proof that she is unemployed. There will definitely be missed and unpaid premiums in this case because she doesn’t work? All that is requested here is for the loans to be put on hold until she earns a salary to make the payments and for the blacklisting to be remived against her name.