unhappy with claims service

I registered a claim *** on the 09th of December 2022 due to flooding with Absa. The claim is for damages to my kitchen cabinets and doors. On the 14th of December assessors were sent to my house to do an assessment. Today is the 27th of January and my claim has not been finalised.

After numerous calls to ABSA's claims department, i was advised that the insurer is only willing to replace the bottom boards that the kitchen cupboards are resting on. They will settle cash. My query: So i must remove all my kitchen cupboards and buy material and pay for labor, replace or repair my kitchen door for 7000? Insurance is there to indemnify a customer and not put them in a worse off position. My kitchen cabinets have moulded and are rotting due to the delay and my insurance ABSA is confident with their settlement??? May i please get someone who is interested in helping me to contact me about my claim. I have been patient long enough to get such a response. the "assessors report" should not disadvantage me. Please review my claim. I have suffered enough damage to my property to be dealt with such by my insurer.