Unhappy with Absa Feedback

My request is that I urgently need a paid u letter from credit card department. My account number on that credit card was :***. They then checked , but unfortunately it’s no longer part of the archives. Then Kedibone who assisted me so well asked I get a credit report for you to see that the account I has been closed. I then got trans union to send me a report and email it to Cardobs which is another one if your departments. My issue is that this is only email communication. Wanted to speak to a agent who could assist to speed this up.

I am really not getting any joy in this! I then called in Card again still no luck.I am not happy with the Delayed response from The credit card department. I requested a paid up letter from Absa Credit card department till today there’s no luck! I urgently need assistance as I am awaiting a job offer. I have requested a available Team Leader to handle this matter till today no luck.

Can I have this matter handle today please!