Unhappy with Absa Cresta

I would like to complain about Absa Cresta branch's service. After taking time off work last week to visit the branch and update my details, I am still struggling to use my online banking. Is this still not resolved? Am I supposed to wait I came to the branch last week, my number was not changed. Now I’ve escalated, an hour later it’s still not sorted

From: Dweba, Asanda Sent: Monday, July 30, 2018 11:08 AM To: ********** Subject: ********** 999081 A.DWEBA

Hi Sinakho,

As per our telephonic conversation regarding changing my number for online banking, my details are as follows:

Card number: ********** ********** 12 ID number: On subject line Names: Asanda Dweba

Kindly confirm once done as I need to do a transaction urgently.

Thank you.