Unhappy with Absa

Really ****ed with Absa right now as I used their Atm yesterday to pay my MTN contract Acc at Protea Glen Mall at 15h45, this transaction was unsuccessful but the machine did not return my R900. When I approached the consultants inside the security was sent to me and he told me that I must come back today and I'll get my back only to get and be told that "case will be logged and it take up to 5 working days" now my lines are blocked I have a driving school so meaning my clients can't get hold of me nor can I get hold or anyone else for that matter. How does a person with give such an advise on the first place, what the lady that was sitting at the help desk/reception from standing and coming to me to and explaining this to me properly? Just when I was thinking of moving my taxi business to Absa since my father has his with Absa then I get such ********** service best I stick with my previous employer Std bank as I haven't had any problems with them as for ABSA they can go a transformer for all I care