Unhappy.... Very unhappy

I've been trying to switch a debit order since the 28th of March and up to date nothing had happened. I received a confirmation email to say the debit order switch is successful when I went to the branch in Parow. I called ABSA queries and the lady helped me and transferred me to ABSA life and there I talked with a brick wall who just refused to understand. The first time I went to a branch and waited for almost an hour and I refuse to it again. I have all documentation on email Which was confirmed by the consultant as she send it off, but now I must go back in to a branch. I don't have time for all this and the fact is I'm switching because my uncle is a pensioner and I'm willing to pay it. Policy number 64-1***