Unhappy Loyal Absa Client

I have never been one to have issues with ABSA since joining them several years ago, i have always found the service to be fantastic and pride myself in being brand loyal as this is also my family's bank of choice. What has happened however is making me question the loyalty i have in them. i have called too many times than i care to remember and have only been assisted by one girl, who no-one seems to know or are able to trace. as a result, i cannot rehash my story without someone putting me on hold or purely just cutting my call. I app**** for a loan. It was approved and was given a quotation I too would then need to approve. When attempting to agree to the terms of that loan, the system kicked me out with an error message citing it was Absa and not me that had the problem. I was then unable to carry on with the loan.

I then called the call centre to have them process my loan, my loan was declined, however I received an sms telling me my loan was approved and thanking me for applying. I did not receive it. I then called again to clarify any confusion and upon applying again, I was declined.

i then received an e-mail attached with flexi loan protection cover document on cover for the loan i took, was declined for and did not receive. i sent an e-mail to *** and was told someone would come back to me however they never did. My reference for that query was C-***9 submitted on 3/9/2021. i was then called by a lovely ABSA agent last night who wanted to offer me a loan. Upon explaining my problem, she checked and was able to explain for the first time that the loan was approved and funds just needed to be released. Our phone cut last night however she assured me i would receive a call this morning confirming payout today. Upon calling Absa's call centre 4 times today already, i spoke to one person who then cut the call on me (perhaps this confused her too) and the other times, i would hang on idly on the line to have the call cut again. i am so frustrated, i just dont know who to speak to anymore.