Unhappy

On the 02 of November 2022 , my father made a withdrawal at an ABSA ATM. ATM number:13603 , SEQ NR:003279, Time:10:21:11. With card number ending :4852 this being her Sassa card as she is a pensioner. An amount of R800 was withdrawn. He got home handed her the money and she put it safely. A day later in the evening she was going to her sisters place and she took a R100 from the notes and left, i received a call from her asking that i must please come to a certain bustop as the taxi driver asked to her leave his taxi as shes carrying **** money. She then directed me to where the money was and asked that i bring her another R100, when i went to where she directed me i noticed a few notes were rather darker than the others, i then took the whole envelope with to her luckily it had the slip inside although it was written on it and when i saw the note she had on her it was the same as the ones in this envelope, i gave her one note that was real and returned home with the rest, The next morning she went to ABSA Bank in Maponya Mall to lay a complaint she was advised to get a Sassa statement then go do an afidavit, she got hassles at both sassa offices and police station, when she then managed to she went back to the bank and was now advised they cant assist her, This is a 73 year old woman who made a withdrawal at one of your atms and received R600 of **** notes and only R200 were real. And is not getting any help from your consultants. Please advise of the way forward in this regard.