Unhappy customer for a funeral claim

I am really not happy with the service of the absa funeral cover...

I took out a funeral policy years ago and never claimed. This year i submitted a claim on the 21 july 2021 and was told my claim was approved, it is now the 08 August 2021 i still havent recieved any funds.. Funeral has passed and when i called the call centre they said the funds was paid to account that was closed in 2019 and i have contacted the bank to advise them that i have changed banking details in 2019. The consultant that has helped me is trying to sort out this query out but i feel that it is not my fault that absa paid funds to a wrong account after i submitted my bank account details for the claim.

I would also like to cancell my policy and want my premiums back as the query is taking so long...