unhappy customer

for a company this big I called your call centre just before 9 am and I have been holding for 20 minutes and being transferred from pillar to post without getting help one should consider moving to a bank that takes care of its customers, its either you are short stuff and there is not enough people to take calls or you are not doing your job can someone please call me I need to understand why are you charging me so much for admin and why am I not getting notifications when you take my money .