unhappy customer

My name is Nomzamo Buthelezi I app**** for personal loan on the 02-10-2022 online and at the branch and never received the outcome of my application then Absa agent called me on the 02-11-2022 to me for a sarvey of Absa bank during my application of which she said my loan was approved but I never informed or received money. I very very upset with Absa which I left the bank in the first place . I called Absa just now Tamia said my loan was not processed. I do not know if Absa check the QA of their agents they just do as they please and this is affecting my IT profile as the whole month its showing Strong Enquiry pending.I rate ABSA 0\10 . I magine the personal application thats takes a whole month . absa is a big **** . you wasted my time I could have app**** with other banks