Unhappy Customer

I recently went into the bank to get some bank statements printed. I am absolutely disgusted that ABSA want me to pay R480.00 for statements for the last tax year. I thought that was why I have internet banking, but am told I cannot retrieve my current account statements from internet banking because the teller decided I would not need it when I opened my account. This is shocking, what am I paying bank charges for if this is the service I receive.