Unhappy client

I have a complaint regarding my vehicle account and the way its been handled. My name is Pulane Menyatso

ID number *** contact *** Today I just received a call telling me that I am in arrears with +-R3700. I last made a payment of R9100(24/04/21) as I had arrears and they threatened to repossess my vehicle. On the 25/05/2021-I made a payment towards my normal installment.

I contacted ABSA and explained that I have a problem with my finances and that I need to restructure my installment's sent an email to restructuring on the 28 April and was advised it takes 10-14working days.. I didn't receive any feedback regarding the matter, until I was emailed that I need to provide a copy of my insurance. ( My insurance is with ABSA and I included this in the letter as well, so I don't understand the inconvenience of requesting the policy schedule from me, the client, as it was never even posted nor emailed to me, to begin with.) Today is the 31/05/2021 and I still didnt get any feedback from Absa regarding my restructing and the agent who contacted me is giving me grief and telling me that I should wait for an sms from restructing as I wont get called. I asked her if she can get someone to look into my matter urgently and she is not helping. I said "I dont care.....)and she said I am using vulgar language and continued to cut my call before I got joy.

I was dealing with a guy named Salim who was handling my account. I am now being told that I MADE AN ARRANGEMENT TO PAY FOR 1 MONTH OUTSTANDING, which I dont even know anything about. I need someone who will urgently assist with my account as its a hassle even to make any sort of arrangement on this account.