JK
John K
1 reviews | Active since Feb 2016
14 Apr 2021, 09:04
unhappy client
Pathetic service - *********** consultants. I've asked for a payment to be reversed back to me- the consultant has put the money in the wrong bank account after me telling him more than 3 times that the standard bank account is no longer in use. I then get told by Absa that there is nothing they can do...what a load of nonsense and unprofessionalism from they consultants and management team...i will be letting my legal team handle them
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
14 Apr 2021, 09:25Dear John Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
Absa's reply14 Apr 2021, 09:25
Official
Dear John Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
JK
John K's updateReviewer Update
28 Apr 2021, 08:55Absolute incompetence from Absa- i have been contacted for my new banking details advising me that the refund will be made 8 days ago and to date nothing has happened and no one has contacted me. I will never ever be having an account with them ever
Refrence no of complaint : C***4
I will definitely be taking this further to all social media platforms to express my dissatisfaction and unprofessional experience that I'm currently having with Absa Bank.
Refrence no of complaint : C***4
I will definitely be taking this further to all social media platforms to express my dissatisfaction and unprofessional experience that I'm currently having with Absa Bank.
JK
John K's update28 Apr 2021, 08:55
Reviewer Update
Absolute incompetence from Absa- i have been contacted for my new banking details advising me that the refund will be made 8 days ago and to date nothing has happened and no one has contacted me. I will never ever be having an account with them ever
Refrence no of complaint : C***4
I will definitely be taking this further to all social media platforms to express my dissatisfaction and unprofessional experience that I'm currently having with Absa Bank.
Refrence no of complaint : C***4
I will definitely be taking this further to all social media platforms to express my dissatisfaction and unprofessional experience that I'm currently having with Absa Bank.