Unhappy client

I am very unhappy with ABSA. My son was in a predicament and needed money immediately. I tried cash send 3 times but kept on getting an error. I phoned the absa helpline and I was told to change the pin but still gave the error .... now I cancelled cash send and tried the immediate payment to his bank account after 1 and a half hours waiting at the petrol station he is still waiting so what is the sense of selecting immediate payment if it is not immediate. I am soooo upset I feel like cancelling my account.