UNHAPPY CLIENT

Hi, my name is Victoria and have been with Absa bank for over 20 years. As loyal as I am to Absa, currently they have failed me. On the 3rd October 2019 I tried to make a withdrawal from my credit card and that failed, but the money reflected that it had left my account. The very next Monday 7th October 2019, I made my way to the Absa branch at Scottburgh to enquire about the failed withdrawal, i was advised that they logged the request and no turn around time was given to me for my money to be refunded to my account. A few weeks passed and on the 21st October 2019 I went to yet another Absa branch at Galleria Mall, I called the credit card line and spoke to a lady by the name of Lindiwe, she advices that she will yet again logged a request. I then asked why it was not done on the 7th and she refused to respond to that question, giving me an opinion that it had never been logged. Again no turn around time was given.

On the 24th I made a follow up, I was assisted by yet another lady, she advised me that she has yet again logged a complaint but to date no one has responded to my request. I then went back to Scottburgh on the 5th November 2019, I was then advised to go back to Galleria Mall branch and that they would be able to assist me. This advice comes about one month from the date of dispute.

Who determines procedure that is followed when dispute is logged. I'm disappointed and disgusted by the conduct of Absa. All I would like is money to be refunded into my account and feed back on this matter.

Please get back to me ASAP