Unhappy client

Very unhappy client, this morning 10 June 2026 I went into the bank to do change of adress because I saw my adress was not correct, took my lease agreement( I did google and it said a lease agreement can be used for change of adress), the lady at the help desk( didnt get a name), and the manager, said to me they cant help me, Absa does not accept lease agreements for change of adress.....and gave me a number of reasons why not, looked at my Capitec bank adress and said it is also wrong, but I can use that statement for my needs. I am very upset and unhappy with the client service at Moorreesburg ABSA bank,and believe me, I am not the only one complaining. If they dont want to help, lock the door and dont let customers get an awfull experience