Unhappy client

Terrible service ... upset and dissappointed to my core with the way i have been treated by ABSA. Looks like their enployees earn commission on how many times they can use the word unfortunetly . People in absa is making arrangements on my behalf without my knowledge/concent or anything . If arrangements are made i want those recordings . I missed two payments last month and i received an sms from absa saying they will allow it in a 2 months break . I then receive calls from agents threathening me they will take my car away and to my knowledge i thought there wasnt any issues with the 2 missed payments... back and forth brings me to last month where absa sends me a document stating they will be re structuring my finance to allow my two months missed payments and if i do not agree or accept i should respond no ... so i did not respond at all thinking it is sorted and all arranged ... today that agents comes back and say absa declined my re structure and i should pay the 2 months by next week ... i then rush to the branch and no one can help. I then call the call center and speak to Kedibone in the finance department who says i have already agreed with arrangements to pay the 2 months next week and they cant do nothing ... i did not agree or speak to anyone ? There is no winning with these people and its sad to say that i have to now do this for some actual help