Unhappy client

Absa insurance is a ****, i have been with Absa for years , paying all my premiums without a fail, now i had an issue with my gate which the fault was with the gate motor, i logged a claim since January and its been back and forth and now we in May, mind you they sent technicians to take the gate motor for repairs and my gate was left there with no gate motor due to that there was burglary at my house i lost 2 laptops, 2 plasma TV's, and a lot of things i lost count, now instead of fixing my damn!! gate motor they are giving me 4000 rand to fix it my self, what is that, why am i paying insurance the first place, i don't only have insurance with this company, i have been banking with them for more than 15 years also with lots of products i took that is making money for them