UNHAPPY CLIENT....

I have made an error with a salary payment yesterday (20.09.2018), it was made into the wrong account with another bank. I have contacted my business banker and he advised I should email ********** The email was sent this morning @ 8.54am, I made sereval calls to the call centre (08 ********** 0), to which I was told, that the department in question can not be contacted, as a client I cannot find out where my enquiry lies neither I can get updates, as this department works only with emails, AND NO ONE CAN GET HOLD OF THEM, NOT EVEN THE CALL CENTER.

I think it is totally absurd, as it takes 24hrs for internet transfer from one bank to another, and before the money can go through, you pick up your error, make the necessary arrangments, but you have to wait.

What are the chances of the funds already went through? and you then have to pay them for recovering the funds, when in fact this could have been stopped earlier.

ABSA client services has dropped, and this is not my only problem with them.

I cannot believe that a bank such as this takes its time in address dire issues like this.

I am so irriated and frustrated.

Not a happy client.....