Unhappy bank customer

<p>I just received a call from an Absa agent confirming that I have had my personal loan declined for R7500. Very disappointed as it seems that they do not research a persons account fully. If they had, they would see that I take a personal loan EVERY year around this time and have NEVER defaulted. They would also have seen that I receive share dividends valued at between R60k - R100k throughout EVERY year. I understand risk analysis, however am dumbstruck by their response.... I am now considering moving away from ABSA after 16 years to another bank that can help me when I need help... This may not bother them but I guess my R250k - R400k yearly deposits can earn another bank some fees...................</p>