UNHAPPY ABSA CUSTOMER

Hellow Peter, On the 1st of December, I went to Chris Hani crossing in Vosloorus to deposit money into an Absa ATM. I had deposited R1100 of which the transfer was NOT confirmed but the money went through and I received a slip/receipt with an ATM number without the amount displayed as a deposit.

I spoke to security and he directed me to go inside the bank, I was told to come back the following day. I went back to the bank the following day on the 2nd of December 2022. A case was then opened ( case number C***2). I was then told that this issue will be resolved within 5 to 7 working days. I have been calling and have been sent from pillar to post of different departments. The last department I phoned gave this number ***, every time I call this department, they keep telling me that they will call me back which they have not.

This is so frustrating as I was told this issue will be resolved within 5- 7 working days and it is now the 2nd week with NO resolution AND ONE HAS CALLED FOR AN UPDATE ON THIS ISSUE. I HAVE TO KEEP CALLING AND I AM FOREVER PUT ON HOLD. THE SERVICE I HAVE RECEIVED FROM ABSA IS DESPICABLE AND NONE-EXISTENCE.

I AM SO UNHAPPY AND WOULD DEFINITELY CONSIDER CLOSING MY ACCOUNT

CAN ABSA PLEASE CALL ME BACK AND ENSURE THAT MY FUNDS ARE REFLECTED IN MY ACCOUNT?

REGARDS BONGANI SHONGWE