UNHAPPY ABSA CLIENT WHO WAS SUBJECTED TO *****

My handbag was ****** on 23rd December. My ABSA card was used to swipe at various bottle stores, depleting my money. I did an affidavit at the Police Station the next day. I kept getting notification from ABSA that I would be contacted in 48 hours. Two weeks later, nothing. Upon phoning today I was advised that they require an affidavit plus a case number. I have been a client for 31 years but it looks like I mean nothing to them. When I reported my case, the monies that were swiped had not been cleared. I asked the person who answered to reverse the monies but no, they did not and I am the loser. I wonder if ABSA will even bother to respond to this request