EG
Elize G

1 reviews | Active since Feb 2023

03 Feb 2023, 12:38

UNHAPPY ABSA CLIENT

Due to a ***** transaction on my card I had to stop my credit card. I went to ABSA Cradlemall to order via the Help Desk my replacement card DELIVERY SAME DAY. Thursday I still haven't received my Same-day DELIVERY credit card. After numerous calls to ABSA they promised the card will be delivered Friday 3 Dec before 11:00. I postponed my vacation for the delivery. At 10:00 DSV phoned to confirm they will only deliver my card the following week. I phoned ABSA again just be be cut off by the consultant. I phoned again just to be informed by the next consultant after 55min on hold that he will ask DSV to do a same day delivery. Same responds as one of the previous guy the previous day. I told the consultant how can I trust ABSA this time and loose another day-s leave because of ABSA incompetence staff. He now promised that the card will be available Wednesday at ABSA in Durban. Wonder how I must enjoy my vacation without my card to to pay for my expenses

ABSA is part of the list of PROMISES WITH NO DELIVERY

Thank you ABSA for bad service after so many years of being your client for so long.

Very unhappy ABSA client

0
Replies (3)
Absa
Absa's reply03 Feb 2023, 14:04
Official
Dear Elize Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***2. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
EG
Elize G's update04 Feb 2023, 12:03
Reviewer Update
Sorry to hear from ABSA that I am not important enough to action my problem immediately. I still have to wait 3 WORKING DAYS for ABSA to resolve my card issue.

Once again thank you ABSA for not solving my problem promptly.

I will not recommend ABSA to nobody that lives in the Fast Lane of life

Still unhappy Client
EG
Elize G's update07 Feb 2023, 09:21
Reviewer Update
Thank you for the empty reply. Today is already the 5th working day after my complaint and still no outcome after my SAME DAY DELIVERY REQUEST.