Unhappy about insurance /servicetactics

Hi,I cannot begin to describe my disappointment in Absa idirect.I got a quote for insurance and then the deal was cancelled.The consultant asked if I had insurance before to which I responded that I didnt,then I bought another car a week later to which the consultant did not ask me if I had insurance before but asked in a suggestive question.2 months later,I got involved in an accident and to my amazement was told by Linda Abrahams that I had insurance before,I told her that it is not true,she said that it is unfortunate that I mentioned it in the call before but not in the call pertaining to the car.I indicated to her that I was not being untruthful and merely did not understand the question,she told me that is what it is.Now I have chosen Absa over all insurances due to my belief in them upholding the customer service and ethical conduct ofvtheir business is very good and not *****.I am out of breath as I write my utter disgust and disappointment in the bank.I feel ****** and cheated.I begged her to take off the amounts that were applicable in order to bring it to par since it was only 3 months.She refused.I refuse to believe that this is all this bank can do for me.I refuse.