NvdM
Nolene van der Merwe
1 reviews | Active since Jun 2013
14 Mar 2023, 15:22
Unhappy
I am currently living in the UK. I paid my dads medical aid premiums but can't do that anymore. I have asked Absa on email as I am not able to go to a branch to put a hold on the debit order. Got a reply from ABSA. I then rep**** to the email. Can you believe I got the exact same email to my reply, the exact same word for word. No personal inter action.
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Replies (1)
Absa's replyOfficial
15 Mar 2023, 08:24Dear Nolene van der Merwe.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Kindly provide me with your Account or ID number to investigate your matter, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2 Kind regards,Group Customer Care
Vanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Kindly provide me with your Account or ID number to investigate your matter, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2 Kind regards,Group Customer Care
Vanessa Crowe
Absa's reply15 Mar 2023, 08:24
Official
Dear Nolene van der Merwe.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Kindly provide me with your Account or ID number to investigate your matter, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2 Kind regards,Group Customer Care
Vanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Kindly provide me with your Account or ID number to investigate your matter, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2 Kind regards,Group Customer Care
Vanessa Crowe