unhappy

hi , in 2019 i had an outstanding amount that i owed to Absa Vehicle Finance, the full amount was paid in full in July 2019, but because absa had already listed me a Lady by the name of Mapaseka who was handling my account had agreed to assist by sending paid up letters to the credit bureau so that it be updated, i have called her numerous times and sent emails but she refused to assist, from July 2019 no updates have been made.