OM
Omolemo M

1 reviews | Active since Feb 2017

16 Jan 2018, 14:21

◾Unfulfilled promises, lies and other deceptions

I logged a call with Absa insurance about my damaged property and it has been two years still waiting for them to fix my property. The have been giving empty promise, excuses and they have been sending 100 subcontractors to my house claiming they do the quotations but it never happened. I am so shocked a big financial institution that I personally pay R2000 every month they fail to fix a damage that won’t cost them Quota of what I paid them already but every month you don’t forget to deduct your money but when I need help you treat me like a piece of trash. I am so disappointed of your poor service and neglecting your customers. You have caused my family lot of stress and health hazards.

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Replies (4)
Absa
Absa's reply17 Jan 2018, 12:04
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply17 Jan 2018, 12:05
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

OM
Omolemo M's update30 Jan 2018, 08:08
Reviewer Update
Morning Vanessa, I am still waiting for your FURNISH feedback. it has been over a week now. remember this matter is LONG overdue. what is it so difficult for ABSA to honour their what they promises??? so disgusting!!!
OM
Omolemo M's update20 Apr 2018, 10:44
Reviewer Update
Morning Vanessa, you know when you take an insurance you ease the worry of unforeseen circumstances BUT unfortunately with Absa is not the same but you even put more stress on your self. i was communicating with ********** he managed to assist me with claim for roofing but now i am speaking to ********** about flooring claim but i have been sending tons of emails for feedback and no one is prepared to assist. I HAVE THIS QUERY FOR 2 YEARS OF PAIN. I HAVE TO Beg you guys for payment,beg for feedbag..what for??? would you please honor your promises.