Unfulfilled Insurance Discount and Poor Client Service from ABSA

I recently received a call from ABSA offering me an insurance promotion with a 45% discount, based on which I agreed to proceed. All my item details were shared with the agent, and I was assured that the policy document reflecting the discount would follow shortly. However, I was first sent a policy without the discount, and despite several promises, the corrected version has never been sent to date.

I have been following up multiple times, yet no one is assisting me. I even escalated the matter to my banker, who has not responded to any of my calls or queries. I am constantly the one chasing for answers, with no feedback or resolution provided on this or any of my other concerns.

This level of service is highly disappointing, especially considering the fees I pay. I previously had Liz Palmeirao as my banker, and I never had to follow up or chase for support when she was handling my profile. Her removal has left a significant gap in service, and I still do not understand why she was replaced.

This experience has been frustrating and unacceptable, and I am now requesting a full refund for the insurance that I was incorrectly charged for, based on a policy and price I never agreed to.