Unfriendly ABSA Call Centre Agents at Auckland Park

I spoke with an ABSA agent this morning at the Auckland Park Call Centre, and unfortunately, her attitude was extremely unhelpful. Despite my best efforts to explain the urgency of my situation, she continued to focus solely on ABSA's business hours, showing no willingness to understand or assist. I kept trying to remind her that the money ABSA owes me is MY money, yet she remained dismissive. The lack of basic customer service skills from some of these agents is shocking. They are meant to provide support to clients, not the other way around. ABSA, it's crucial you train your agents in proper client support—being helpful and friendly, especially on a Monday. To make matters worse, I spoke to another agent earlier today, and the experience was night and day—this agent was incredibly helpful, which made it feel like I was dealing with two entirely different departments. ABSA I got the agent's name, please send her on training on how to assist clients ASAP!