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sunita N
1 reviews | Active since Oct 2016
06 Nov 2019, 16:47
Unfairly treated!!!
I transferred on the 30th of September 2019 a payment. Due to not receiving an statement I transferred an amount applicable. I did not receive any communication until today. Today a call centre agent tells me that a statement was sent yesterday and demanding payment today. I re**** that I have not received any communication and confirmed the email address as well. Further to this I am being charged for sms when I use my card but do not actually receive sms upon transacting. Please note all communication concerning this matter should be via email in order to avoid any ambiguity.
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Absa's replyOfficial
07 Nov 2019, 11:54Dear Sunita, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply07 Nov 2019, 11:54
Official
Dear Sunita, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd