Unfairly treated

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Review of Absa Bank Service

I am deeply dissatisfied with the way Absa handled my recent case. My account was suddenly placed on hold after receiving funds later identified as proceeds of *****. At no stage did Absa communicate this to me — I only discovered the restriction when I tried to transact.

I had to contact Absa myself to find out what was happening. I then submitted all supporting documents promptly, even though the incident occurred over a weekend. Despite my cooperation, my account remains on hold, leaving me unable to access my funds.

This experience reflects very poor service, lack of communication, and disregard for customer impact. I expected transparency and timely updates, but instead I was left in the dark and inconvenienced.