Unfairly declined by Absa

Good day,<br> <br> I would like to vent my utter disappointmemt in Absa with regard to helping clients. My husbamd app**** for a personal loan on Monday. Not only did we have to chase the consultant to get any service after 2 days but itmwas also declined.<br> <br> My husband simply wanted to consolidate his debt with absa. We understand the credit system but were declined because of a pay day loan ( which he also wanted to finish). He has been a client with absa for 12 years, had a loan once with absa, never missed a payment. If you look at his account you will see the money for the payday loan is available to pay back.<br> <br> How can we bank with Absa if you are not willing to help? Like I said, there has never been a bounced or returned debitmorder, never been in the minus. Now that we look to absa to ease some paymemts, NO? Maybe we should take our business else where as Absa doesnt look beyond the current. He is a government employee and is getting an increase next month. Im sure another bank would like to take his profile over.<br>