UNFAIRLY DEBITED AND TERRIBLE CALL CENTRE SERVICE

I am quite unsatisfied with the service from absa.It hasnt been a pleasant experience.My account was debited for my instalment on 3oth twice for the amount twice which wrong.Its quite disgusting.If i had to miss payment you would harass me.Also i was never registered for internet banking for my current account and when i called in yesterday they advised i was registered on the app in my credit card i had long ago.I was soo stressed as i needed to transfer money.It was soo tough to get help and get my money.I am soo upset as it costs more to draw at atm.Im quite unhappy,unsatisfied