UNFAIRLY charged INFLATED insurance on a financed vehicle even after submitting confirmation of cover

Unfairly charged for insurance on vehicle loan even after submitting confirmation of cover.

Absa requests confirmation of cover for financed vehicles. No problem, My vehicles has never not had comprehensive cover. My insurance has never lapsed and when requested i provided the confirmation letter from Hollard.

To My shock they deducted an additional premium for 'Insurance' at an amount 3X what I pay for my comprehensive cover. ABSA deems it appropriate to charge R2000 rand to insure a VW POLO!!

Maybe mistakes happen. I mail all the appropriate departments and two weeks later still NO response. Meanwhile they have my money and I cant afford to put food on my table.

Disgusting behavior from what i thought was a reputable institution.

I shall proceed to the Ombudsman. This is predatory practice and they should be ashamed. South Africans are already under financial pressure.