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lT
lauren T

1 reviews | Active since Oct 2015

21 Jul 2020, 14:45

Unfairly charged full bank fees

ABSA stopped my spouse benefit and charged me full bank charges yet as per call centre I was entitled to this since 2015, the call centre agent confirmed that this benefit has never stopped.. Queried with the Admin Department, who you can only communicate via email and followed up but no response to date :-(

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Replies (3)
Absa
Absa's reply22 Jul 2020, 11:18
Official
 Dear Lauren  
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
 
Lebogang Mashiane 
Specialist Case Manager
Customer Value Management 
Absa
Absa's reply22 Jul 2020, 11:47
Official
Dear Lauren 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
 
Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management
lT
lauren T's update22 Jul 2020, 12:02
Reviewer Update
Dear Lebogang,

Thank you for your swift response, I have received your email.

Many thanks..