Unfairly changed

Sometimes mid-june went to Absa Kempton Park CBD to renew all my cards as they were all expiring end June. Was assisted by the lady Makgamathe, all went well till she has to assist with my Credit Card that I was told that I'm going to ve charged R140 to replace it. Told her to leave it since I don't understand why I'm not charged any cent to replace others. Now to my surprise when I phone card decision I'm told is for free. Absa please educate your staff well cause now I've to cancel my credit card that I've with you for over 10 yrs . I've been your client for more than 20 yrs, should this kind of terrible service ever continue happen will move all my investment & accounts I've with you elsewhere. Please train & educate your staff..waiting long on the queue to get this kind of service is really bull**** & time wasting. I need an explanation as to why I must pay R140 for replacing my card before expiring date as per your staff member the Makgamathe lady @customer service Absa kempton park CBD