Unfair treatment / ****** towards customers

I was in the client services queue when a roaming consultant asked the clients ahead of me what the queries where and she assisted with basic queries. While the roaming consultant was busy with a client, the branch manager Hannes assisted a white male at the end of the queue. There were 9 other coloured clients in the queue but Hannes assisted the white male who was last in the queue. Nobody at that time asked anyone behind me what their query was or offered to assist them. <br> Hannes took a paper and ID from the white male and handed it over to the roaming consultant who was already busy with another client. She did went back office and then walked over to the white male and walked him out of the queue and spoke to him in private. <br> I am disgusted with this behavior. Why is it we need to wait our turn but others receive preferential treatment. How is it that this still happens in this day and age. What is wrong with Absa and why does this behavior exist? I am disgusted! <br> <br>