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sunita N
1 reviews | Active since Oct 2016
15 Oct 2019, 15:12
Unfair Treatment of Client
I transferred on the 30th of September 2019 a payment. Due to not receiving an statement I transferred an amount applicable. I did not receive any communication until today. Today a call centre agent tells me that a statement was sent yesterday and demanding payment today. I re**** that I have not received any communication and confirmed the email address as well.
Further to this I am being charged for sms when I use my card but do not actually receive sms upon transacting.
Please note all communication concerning this matter should be via email in order to avoid any ambiguity.
Helpful (0)
Replies (9)0
Replies (9)
Absa's replyOfficial
16 Oct 2019, 07:26Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Kind regardsRezona LouwCustomer Value Management
Absa Bank Ltd
Absa Bank Ltd
Absa's reply16 Oct 2019, 07:26
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Kind regardsRezona LouwCustomer Value Management
Absa Bank Ltd
Absa Bank Ltd
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sunita N's updateReviewer Update
22 Oct 2019, 10:58No feedback received as yet!
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sunita N's update22 Oct 2019, 10:58
Reviewer Update
No feedback received as yet!
Absa's replyOfficial
22 Oct 2019, 13:12Dear Customer
We acknowledge receipt of your posting. Please refer to our communication to your personal email address.
Kind regardsRezona LouwCustomer Value Management
Absa Bank Ltd
We acknowledge receipt of your posting. Please refer to our communication to your personal email address.
Kind regardsRezona LouwCustomer Value Management
Absa Bank Ltd
Absa's reply22 Oct 2019, 13:12
Official
Dear Customer
We acknowledge receipt of your posting. Please refer to our communication to your personal email address.
Kind regardsRezona LouwCustomer Value Management
Absa Bank Ltd
We acknowledge receipt of your posting. Please refer to our communication to your personal email address.
Kind regardsRezona LouwCustomer Value Management
Absa Bank Ltd
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sunita N's updateReviewer Update
24 Oct 2019, 10:02ABSA requested that I be patient and that feedback would be received on the 23rd of October 2019.
The feedback & investigation received was incorrect. Three days of misreading my complaint! The complaint was not dealt with & there is a total misunderstanding. Furthermore I am told that the sms received from ABSA are compulsory & the fee will not be reversed!
The feedback & investigation received was incorrect. Three days of misreading my complaint! The complaint was not dealt with & there is a total misunderstanding. Furthermore I am told that the sms received from ABSA are compulsory & the fee will not be reversed!
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sunita N's update24 Oct 2019, 10:02
Reviewer Update
ABSA requested that I be patient and that feedback would be received on the 23rd of October 2019.
The feedback & investigation received was incorrect. Three days of misreading my complaint! The complaint was not dealt with & there is a total misunderstanding. Furthermore I am told that the sms received from ABSA are compulsory & the fee will not be reversed!
The feedback & investigation received was incorrect. Three days of misreading my complaint! The complaint was not dealt with & there is a total misunderstanding. Furthermore I am told that the sms received from ABSA are compulsory & the fee will not be reversed!
Absa's replyOfficial
24 Oct 2019, 13:45Dear Customer
We acknowledge receipt of your posting. Please refer to our communication to your personal email address.
Kind regardsRezona LouwCustomer Value Management
Absa Bank Ltd
We acknowledge receipt of your posting. Please refer to our communication to your personal email address.
Kind regardsRezona LouwCustomer Value Management
Absa Bank Ltd
Absa's reply24 Oct 2019, 13:45
Official
Dear Customer
We acknowledge receipt of your posting. Please refer to our communication to your personal email address.
Kind regardsRezona LouwCustomer Value Management
Absa Bank Ltd
We acknowledge receipt of your posting. Please refer to our communication to your personal email address.
Kind regardsRezona LouwCustomer Value Management
Absa Bank Ltd
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sunita N's updateReviewer Update
24 Oct 2019, 14:09Kindly note that no response has been received.
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sunita N's update24 Oct 2019, 14:09
Reviewer Update
Kindly note that no response has been received.
Absa's replyOfficial
25 Oct 2019, 07:50Dear Customer
We acknowledge receipt of your posting. Please refer to our communication to your personal email address.
Kind regardsRezona LouwCustomer Value Management
Absa Bank Ltd
We acknowledge receipt of your posting. Please refer to our communication to your personal email address.
Kind regardsRezona LouwCustomer Value Management
Absa Bank Ltd
Absa's reply25 Oct 2019, 07:50
Official
Dear Customer
We acknowledge receipt of your posting. Please refer to our communication to your personal email address.
Kind regardsRezona LouwCustomer Value Management
Absa Bank Ltd
We acknowledge receipt of your posting. Please refer to our communication to your personal email address.
Kind regardsRezona LouwCustomer Value Management
Absa Bank Ltd
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sunita N's updateReviewer Update
25 Oct 2019, 08:16No response received as stated above!
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sunita N's update25 Oct 2019, 08:16
Reviewer Update
No response received as stated above!
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sunita N's updateReviewer Update
04 Nov 2019, 16:57Response received with incorrect details of the complaint dated 25th of October 2019. I corrected the details & no response received to date.
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sunita N's update04 Nov 2019, 16:57
Reviewer Update
Response received with incorrect details of the complaint dated 25th of October 2019. I corrected the details & no response received to date.