SJ
Sybil J
1 reviews | Active since Jun 2013
24 Apr 2025, 13:46
UNFAIR TREATMENT FROM ABSA
I logged a call for for 4 uncleared amounts to be released into my bank account on 25 March 2025. Was told it would take 7 working days to be resolved. After numerous emails and telephone calls, even today as well, nothing has happened. The funds is still not available in my account, no correspondence. What is ABSA doing to their clients.................this is the worst. At least I have extra funds to use but what about those clients who have absolutely nothing...this is terrible from Absa. Today is 24 April 2025, I just got off the phone with them, will be contacted by end of business today.................not very hopefull . What can one do, ABSA is in charge....
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Replies (5)0
Replies (5)
Absa's replyOfficial
24 Apr 2025, 14:45Dear Sybil Jacobs Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's reply24 Apr 2025, 14:45
Official
Dear Sybil Jacobs Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
25 Apr 2025, 16:24 Dear Sybil Jacobs
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, we apologise for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with the below information by close of business 29 April 2025 to effective investigation and feedback.
1. Unclear amounts.
2. Date of transactions.
3. Effected account number.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, we apologise for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with the below information by close of business 29 April 2025 to effective investigation and feedback.
1. Unclear amounts.
2. Date of transactions.
3. Effected account number.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa's reply25 Apr 2025, 16:24
Official
Dear Sybil Jacobs
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, we apologise for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with the below information by close of business 29 April 2025 to effective investigation and feedback.
1. Unclear amounts.
2. Date of transactions.
3. Effected account number.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, we apologise for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with the below information by close of business 29 April 2025 to effective investigation and feedback.
1. Unclear amounts.
2. Date of transactions.
3. Effected account number.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
SJ
Sybil J's updateReviewer Update
29 Apr 2025, 08:24Still no correspondence from Absa......not that I expected anything
SJ
Sybil J's update29 Apr 2025, 08:24
Reviewer Update
Still no correspondence from Absa......not that I expected anything
Absa's replyOfficial
29 Apr 2025, 10:51Dear Sybil Jacobs Thank you for your posting.
Please refer to our email sent to you on 24 and 25 April 2025. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to you on 24 and 25 April 2025. Kind regards,Group Customer CareRezona Louw
Absa's reply29 Apr 2025, 10:51
Official
Dear Sybil Jacobs Thank you for your posting.
Please refer to our email sent to you on 24 and 25 April 2025. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to you on 24 and 25 April 2025. Kind regards,Group Customer CareRezona Louw
SJ
Sybil J's updateReviewer Update
29 Apr 2025, 12:40The holds have been cleared on Friday, but nobody contacted me as was promised. All the references for the queries were provided - there was no need for me to give any extra info. Thank you for trying to do somebody else's job..........still frustrated with the whole process.
SJ
Sybil J's update29 Apr 2025, 12:40
Reviewer Update
The holds have been cleared on Friday, but nobody contacted me as was promised. All the references for the queries were provided - there was no need for me to give any extra info. Thank you for trying to do somebody else's job..........still frustrated with the whole process.