Unfair Treatment

Claim number *** A huge concern from Soweto Home Owners who were affected by floods sometime last till this year. they are all subjected to misfortune of their claims being rejected by ABSA. My Mother has been the owner and the first owner of the house for more than 25 years now and the house has been insured with ABSA all these years however she has never seen a single representative from ABSA to come and look at the structure of the house and the landscape.

My mother submitted here claim after the floods due to water entering the house through the wall and underneeth the floor. Her Claim was rejected based on things that were never communicated to here when she took the insurance, The same problem was not unique to her house alone as the number of houses in the same area were affected. Then ABSA representative reject the claim based on moisture originating from the ground seeping through the walls and floors. Futher more they point the perimeters of the building which only now appears to be higher than the inside level of the building, whatever that means. Why were all these things not checked by ABSA when they were initiating the cover, It is their own task to make sure they know what they are insuring, how do you cover something for more than 25 years without knowing it, clearly thats *****, they are collecting money from people by promising them that they will be there when they need them and today that day has arrived but they choose the only way they know better rejecting the claim. She is not the only one going through this in Soweto. This is a day light ******* from an old lady who is over 65 years old. she has paid her house fully and continue to stay with ABSA as the loyal member of the Bank, without knowing she is just donating to **********.

This is not going to end here, I still taking it to a number of platforms until they prove that they sent their representative to check the land before the builders started building since she took the bond with them.

Regards Zolani ***