UNFAIR TREATMENT

my salary account was not supposed to charge that's what i was promised by Absa and therefore a believed it doesnt .i realised last month that it has been charging me then i sent an email to the branch requesting the refund , the respond i got is that i wont get refunded as i neglected to check my account .i logged a complaint against her last month already specifying that i was unhappy about Selina 's response and till today no feedback .i am really disappointed and feel i have not being treated fairly . on the complaint that logged i did say that i will put this complaint on Hello Peter but clearly this doesnt even bother anyone . i need my money and fast. i really didnt think i will have to go through all this emotional stress just to to get a refund for charges on my account . i am really disappointed .