Unfair treatment

My vehicle account has been in arrears and on the 12 Mar I finally paid off all of the outstanding arrears in full. Then the following day I advised Thuli from CRS Legal about the payment and forwarded proof of payment through to her. She advised me that she will update the system accordingly.

On Friday at 11:55 Thuli sent me a whatsapp informing me of an urgent court order that was granted immediately that I should settle the whole loan in full. This account was 4 months in arrears and the bank continued to debit my account even this month their debit order went through. I then requested Thuli to forward me that court order which I waited for it for hours until 15:57 then it finally came through and throughout this waiting period she told me she was on the phone with the bank and the lawyers. I did not get any summons to defend my case and I requested her to forward me the summons, then she came back saying they're closed and I will get them this morning. Today around 08:29 I sent her a whatsapp requesting the summons and she said she will forward them when she gets to the office and I'm still waiting for them when typing this message