UNFAIR TREATMENT

I have been calling every three days since my first email which was on the 24th of July, and I had been told every single time I made the phone call to Absa Recovery that these funds will be released within 5 to 7 days. This was confirmed by the email which I received on the 31st July after another call that I had made. The last phone call which I had made on Tuesday last week , I was told that my account was inactive and will reactivated in a day or two. This was another explanation to many that I had received every single time I call. I am using my cell phone account to call 0861 number, and it has cost me a lot of airtime. To date I have still not received the money in my account. When I initially called the lady that I spoke to was aware that this account was long closed and she asked me to send an email., which I immediately sent. I called after 3 days and was told to wait for another 3 days. I called and was told to wait and I received an email confirming that funds will be available within the stipulated time. Today the date is the 14th of August. I made the first call and sent an email on the 25th of July. I made another call and I was told the same story and got another apology for the unfair treatment. I feel that I am not being treated fairly by Absa.