UNFAIR TREATMENT

I was retrenched last year April'2015 and my Absa Vehicle installment amount was reduced to +/-R3053 for six months. I was instructed to pay 2 installments of which I paid one and because I did not get my salary yet and could not make another payment Absa is now claiming R46781 from me. This is inclusive the reduced payments for the last 6 months. This is very unfair and the lady dealing with the account Mirriam Sefanyetso's phone is constantly on voice mail, she is not returning any of my calls or e-mail's, but instructed my car to be uplifted and is now claiming I am in arrears with R46781. when I am only in arrears for one month. This is not a true reflection and because I was given a relieve payment for six months, the bank is now claiming I am in arrears with R46781 which includes the last six months relieve payment. Is this fair? <br> <br> They were suppose to restructure my loan before I made a payment. I need help to resolve this urgently.