Unfair Profile Status Hold

I've been struggling to get through to Absa Collections department for more than a week now. I'm trying to speak to someone in the Debt review department to find out why I'm having a "hold" on my profile while I'm not even having any accounts with you. This all started when I app**** for a home loan through a bond agent, and that's where it got picked up that there is a hold on my profile due to "debt review", I mean I was never even on debt review. I've tried numerous times contacting the Absa collections department that's suppose to assist me with this and remove the hold of my name, but whenever you phone in you end up holding on for someone to answer at least 10 minutes, only to hear they can't help you, you need to be transferred again to another department. This is not on hey, this is extremely bad service and I'm not being reimbursed for holding on almost an hour to speak to an consultant. This matter needs to be resolved a.s.a.p